FREQUENTLY ASKED QUESTIONS
Welcome to the FAQ section of Moni.bg. Here you will find essential information about ordering, delivery, payment, warranty, and service. If you have any additional questions, our team will be happy to assist you!
1. How do I place an order on Moni.bg?
You can easily place an order through our website by adding the desired products to your cart and following the checkout steps.
2. What payment methods do you accept?
We offer several convenient payment options:
• Cash on delivery
• Credit/debit card payment
• Bank transfer
More information: Payment Methods
3. What are the delivery costs and timeframes?
We partner with Econt, and delivery typically takes 1 to 3 business days, depending on product availability and delivery address.
The delivery price is 6.00 BGN for orders up to 69.00 BGN.
For orders over 69.00 BGN, delivery is free of charge.
Details: Delivery Information
4. Can I return or exchange a product?
Yes. You have the right to return a product within 14 days, provided that it has not been used and is in its original packaging.
If you receive a damaged, defective, or incomplete product, we will assist you immediately.
Return policy: Warranty & Claims
5. Do your products come with a warranty?
Yes. All products on Moni.bg come with a warranty in accordance with Bulgarian and European legislation.
We also provide service support for categories such as strollers, car seats, playpens, devices, and more.
Warranty conditions: Warranty & Service
6. Do you offer servicing and spare parts?
Yes. Moni.bg has its own service center where we provide diagnostics, repairs, and maintenance for products from our brands.
Learn more: Service & Spare Parts
7. Are all products in stock?
Our website displays both in-stock and temporarily out-of-stock items.
If a product is currently unavailable, it will be marked with the text: “Out of stock at the moment”.
8. Do you provide user manuals?
Yes. Product manuals are available in the “Instructions” section on each product page.
There is an active button that allows you to download the corresponding User Manual.
9. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your order history and makes future purchases faster and easier.
10. Do you have physical stores?
Yes. You can visit our two official retail stores, where you will find a wide range of products and professional consultation.
• Sofia Store: Iliantsi Trade Center, Store No. 1070
• Plovdiv Store: Brezovsko Shose 194, opposite Hotel Filipopolis
Locations & working hours: Our Stores
11. Can I purchase wholesale (B2B)?
Yes. Moni Trade is a major manufacturer and importer with a wide distribution network.
Wholesale orders for Bulgaria or abroad: B2B Partnerships
12. How can I contact you?
Phone: +359 895 553 466
Email: web@moni.bg
Address: Sofia, Trebich district, 1 Dolo Street
All contacts: Contact Us