GENERAL TERMS AND CONDITIONS FOR USE OF THE ONLINE STORE http://moni.bg/

AND FOR THE PURCHASE OF GOODS THROUGH IT

 

1. Subject matter and legal effect

Art. 1 (1) These General Terms and Conditions are adopted by MONI TRADE Ltd. (hereinafter referred to as the “Supplier”) on the basis of Art. 16 of the Obligations and Contracts Act and Art. 298 of the Commercial Act and regulate:

• the conditions for use of the website http://moni.bg/

• (hereinafter referred to as the “Website”) by the Users of the services offered through it;

• the conditions, procedure and manner for conclusion of sales contracts between the Supplier and the Users of the Website;

• the rights and obligations of the Supplier and the respective Users under the sales contracts concluded between them, including the deadlines and methods for delivery of the ordered goods, their payment and receipt, as well as the conditions and procedure for lodging complaints and returning purchased products.

(2) Acceptance of these General Terms and Conditions by the Users of the Website is a mandatory condition for the conclusion of a sales contract between the Supplier and the respective User and for the delivery of the ordered goods.

(3) The Supplier is entitled, but not obliged, to enter into legal relations and to carry out deliveries to Users who have not accepted these General Terms and Conditions.

(4) Acceptance of these General Terms and Conditions by the Users is carried out by ticking the checkbox “I declare that I agree with the General Terms and Conditions of the Website. I agree with them” within the registration procedure or when placing an order by a User with the status of a “guest” of the Website and after the User has entered the personal data required by these procedures.

(5) The General Terms and Conditions are published in a visible place on the Website and are accessible to every visitor.

(6) The publication of goods on the Website shall be deemed to be a public invitation to submit a respective proposal to the Supplier for conclusion of a sales contract within the meaning of Art. 290, para. 1 of the Commercial Act.

(7) Ticking the checkbox “I declare that I agree with the General Terms and Conditions of the Website. I agree with them” within the registration procedure or when placing an order by a User with the status of a “guest” of the Website creates an irrefutable presumption that:

 

The User has read the General Terms and Conditions before accepting them and that he/she accepts the same. By ticking the checkbox “I declare that I agree with the General Terms and Conditions of the Website. I agree with them” the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he/she declares that he/she is acquainted with these General Terms and Conditions and accepts them.

The User has submitted a proposal (offer) for conclusion of a distance sales contract(s) (where the User has the capacity of a “consumer” within the meaning of the Consumer Protection Act).

 

2. Details of MONI TRADE Ltd.

Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:

Name of the Supplier: MONI TRADE Ltd.

Registered office and management address: Bulgaria, Sofia Region, Trebich district, “Dolo” Str., No. 1.

Address where the activity is carried out and address for submission of complaints by consumers: Bulgaria, Sofia Region, Trebich district, “Dolo” Str., No. 1.

Contact details: Bulgaria, Sofia Region, Trebich district, “Dolo” Str., No. 1, e-mail: office@moni.bg , tel. +359 2 936 07 90. Entry in public registers: UIC 131452175 (Commercial Register with the Registry Agency), Manager: Adel Kiserwan.

Supervisory authorities:

A. Commission for Personal Data Protection – Address: Sofia, 15 “Ivan Evstatiev Geshov” Blvd.; tel.: (02) 91-53-518; e-mail: kzld@cpdp.bg; website: www.cpdp.bg

B. Commission for Consumer Protection – Address: 1000 Sofia, 4A “Slaveykov” Sq., fl. 3, 4 and 6; tel.: 02 / 980 25 24; hotline: 0700 111 22; website: http://www.kzp.bg

C. Commission for Protection of Competition – Address: Bulgaria, 1000 Sofia, 18 “Vitosha” Blvd.; tel.: (02) 935 61 13; website: http://www.cpc.bg

VAT registration No.: BG 131452175.

 

3. Characteristics of the Website

Art. 3. The Website is an online store available at http://moni.bg/ , through which Users have the opportunity to conclude contracts for the purchase and delivery of goods offered on the Website, including the following:

To register and create a profile for browsing the Website and using additional information services;

To place purchase orders as “guests” of the Website, without prior creation of a customer profile;

To view the goods, their characteristics, prices and delivery conditions;

To conclude sales and delivery contracts for the goods offered on the Website;

To receive information about new goods offered on the Website;

To make electronic statements in connection with the conclusion or performance of contracts via the interface of the Website available on the Internet;

To be informed of their statutory rights, mainly through the interface of the Website.

Art. 4. The Supplier delivers the goods and guarantees the rights of the Users provided by law, within the framework of good faith, established commercial practice, consumer or commercial law criteria and conditions.

Art. 5.

(1) Users submit an offer for conclusion of a sales contract for the goods offered on the Website through the Supplier’s interface available on its Internet page at http://moni.bg/

. After the offer is accepted by the Supplier under Art. 9, para. 8 and Art. 10, para. 1 of these General Terms and Conditions, the Contract shall be deemed concluded (in Bulgarian) and stored in the Supplier’s database.

(2) Under the sales contract concluded with the Users, the Supplier undertakes to deliver and transfer to the User the ownership of the goods selected by the User through the interface.

(3) Users are entitled to correct errors when entering information no later than the moment of sending their proposal for conclusion of the contract with the Supplier (sending the order under Art. 9, para. 7 of these General Terms and Conditions). The Supplier ensures appropriate, effective and accessible means for establishing and correcting errors before the statement for conclusion of the contract is made, as follows: possibility to remove an item from the shopping cart; add items to the shopping cart; increase or decrease the ordered quantity of a given item; change the delivery address or the chosen payment method.

(4) Users pay the Supplier remuneration for the delivered goods under the conditions set out on the Website and in these General Terms and Conditions. The remuneration equals the price announced by the Supplier on the Website, provided that the Supplier has confirmed the User’s order under Art. 9, para. 7 in conjunction with Art. 10 of these General Terms and Conditions.

(5) The Supplier has the right to unilaterally change the prices indicated on the Website, with the change being valid only for contracts concluded after its publication on the Website. The Website also contains a “Promotions” section – the discounts in this section are not affected by other discounts and the registration discount does not apply to them.

When the online store allows the use of different discounts, the system calculates the highest discount applicable to a given product; two or more discounts cannot be applied simultaneously to the same product.

MONI TRADE Ltd. reserves the right to change the amount of discounts, as well as the promotions in its online store at its own discretion, at any time and without prior notice.

(7) Where the value of the User’s order is equal to or exceeds BGN 5,000, payment shall be made only by bank transfer or deposit to the Supplier’s bank account.

(8) The prices under para. 4 do not include delivery costs, which are charged and paid by the User in addition to the stated prices.

(9) Delivery costs for the ordered goods are as follows:

For orders up to BGN 69 – delivery fee BGN 6 within the territory of the Republic of Bulgaria.

For orders over BGN 69 – free delivery within the country.

This condition does not apply to orders for which a percentage discount is used.

(10) The Supplier delivers the ordered goods within the time limits and under the conditions specified by him on the Website and in accordance with these General Terms and Conditions.

(11) The public invitation submitted by the Supplier via the Website under Art. 290, para. 1 of the Commercial Act is valid until the quantities of the respective goods are exhausted.

Art. 6.

(1) The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the sales contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

(2) It is presumed that the electronic statements made by Users of the Website are made by the persons specified in the data provided upon registration, if the User has entered the relevant username and password.

To ensure the proper functioning of our website and to continuously improve the quality of the products offered, we use the following programs and web solutions, which may access your IP address and analyse your behaviour on the website without identifying you as a natural person: Google Analytics, various WordPress plugins, Google Webmaster Tools, Hotjar heatmap, Facebook, Twitter, Google Plus. If you do not agree with these conditions, you cannot use our Website in full and you should not continue to use it.

 

4. Registration for use of the Website. “Guest” status

Art. 7.(1) To use the Website for concluding sales contracts, the User shall enter a username and password for remote access chosen by him/her.

(2) The Website also allows orders to be placed by Users with “guest” status, in which case no customer profile, username or password is generated for the User.

(3) The username and password for remote access are determined by the User through online registration on the Website according to the procedure indicated therein. The status of a registered User gives the opportunity to use turnover-based discounts in accordance with Art. 5, para. 5 of these General Terms and Conditions.

(4) By filling in his/her data and clicking the button “I have read and accept the General Terms and Conditions” (within the registration procedure or when placing an order as a “guest”), the User declares that he/she is acquainted with these General Terms and Conditions, agrees with their content and undertakes to comply with them unconditionally.

(5) The Supplier confirms the registration by sending an e-mail to the e-mail address specified by the User. An account is created for the User and contractual relations arise between him/her and the Supplier.

(6) When registering the User undertakes to provide true and up-to-date data. The User undertakes to update these data promptly in case of any changes.

 

5. Technical steps for conclusion of a sales contract

Art. 8. Users primarily use the Supplier’s web interface to conclude sales contracts for the goods offered by the Supplier on the Website.

Art. 9. Users conclude the sales contract with the Supplier under the following procedure:

Registration on the Website and provision of the necessary data, if the User has no registration (orders by registered Users), or placing a purchase order by a person with the status of a “guest” (orders by Users with “guest” status);

Logging into the ordering system on the Website with username and password, respectively using the guest-order procedure;

Selecting one or more goods offered on the Website and adding them to the shopping list;

Selecting the goods from the shopping list to be purchased under a sales contract;

Providing data for delivery;

Selecting the method and time of payment;

Confirmation of the order, which has the legal meaning of an offer by the User to the Supplier;

Acceptance of the User’s offer by an explicit electronic statement of the Supplier containing the number of the order submitted by the User and the number of the consignment note for dispatch of the respective goods to the address indicated by the User. For the avoidance of doubt, by accepting these General Terms and Conditions the Users agree that the Supplier may refuse to confirm an order and the delivery of the respective goods in the following cases:

The ordered goods are not available at the Supplier at the time of processing the order or have been designated for delivery under previously processed orders;

As a result of an error in entering information on the Website, a technical problem or unauthorized interference in the Supplier’s information system, the price at which the order was placed is more than 30% lower than the market prices of goods of the same or similar type and/or substantially deviates from the general discount or promotional parameters announced on the Website.

 

6. Prices and payments

All prices on www.moni.bg are in Bulgarian leva (BGN).

Payment may be made in the following ways:

• Cash on delivery – upon receipt of the shipment;

• Credit/debit card – via Virtual POS;

• Bank transfer – after placing an order you will receive the bank details for payment.

7. Conclusion, content and storage of the contract

Art. 10. (1) The sales contract between the Supplier and the User shall be deemed concluded at the moment the Supplier confirms the User’s order by an electronic message, indicating in the confirmation the order number and the consignment note number for dispatch of the respective goods to the address indicated by the User. The confirmation is sent to the e-mail address specified by the User upon registration or when placing the order. Confirmation of the order with the consignment note number has the legal meaning of acceptance of the User’s offer under Art. 290 of the Commercial Act.

(2) Concluded sales contracts are stored in the Supplier’s database. Upon request by the User, the Supplier provides a copy of the concluded sales contract to the e-mail address specified upon registration. The specific parameters of each order submitted to the Supplier are available in the User’s account, and for orders by Users with “guest” status they are indicated in the order confirmation.

(3) The Supplier and the Users conclude separate sales contracts for the goods ordered by the Users, even when selected with one electronic statement and from one shopping list.

(4) The Supplier may deliver together and at the same time the goods ordered under separate sales contracts.

(5) The rights of the Users with respect to delivered goods are exercised separately for each sales contract. The exercise of rights regarding a delivered product does not affect the other contracts. Where the User is a consumer within the meaning of the Consumer Protection Act, exercising the right of withdrawal from the sales contract for a particular product does not affect the sales contracts for the other products delivered to the consumer.

Art. 11. When exercising rights under a sales contract the User must clearly and unequivocally indicate the contract and the product to which the rights relate.

Art. 12.(1) The User may pay the price under the separate sales contracts at once upon delivery, as cash on delivery to the courier.

(2) The ordered goods may be received only by:

the buyer – identified according to the customer account data or purchase order;

a person authorized by the buyer to receive the goods in the order;

a person expressly authorized by the buyer with a written power of attorney;

a person who expressly confirms the authenticity and identity of the ordered goods and agrees to pay for them in cash on behalf of the buyer.

 

(3) If no person under para. 2 is found at the delivery address within the delivery period, or access and conditions for delivery are not ensured, the Supplier shall be released from the obligation to deliver the goods.

(4) If the User confirms the desire to receive the goods after the expiry of the delivery term in which he/she was not found at the address, he/she shall bear the costs of the additional delivery. The costs of the second delivery are paid upon receipt of the goods, together with the total amount of the order and the first delivery.

(5) Upon receipt of the goods the person under para. 2 signs a document certifying the delivery.

 

8. Special clauses applicable to consumers under the Consumer Protection Act

Art. 13. The rules of this Section 8 apply only to Users who, according to the data provided for concluding the sales contract or for registration on the Website, may be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC on the protection of consumers in respect of distance contracts (hereinafter “User-consumers”).

Art. 14.

(1) The main characteristics of the goods offered by the Supplier are specified in the profile of each product on the Website.

(2) The price of the goods including all taxes and fees is indicated by the Supplier in the product profile on the Website.

(3) The value of the transport costs not included in the price of the goods is as follows:

• For orders up to BGN 69 – BGN 6 within the territory of the Republic of Bulgaria.

• For orders over BGN 69 – free delivery within the country.

• This condition does not apply to orders for which a percentage discount is used.

(4) The methods of payment, delivery and performance of the contract are set out in these General Terms and Conditions and in the information provided to the User-consumer via the Website.

(5) The information provided to User-consumers under this article is current at the time of its visualisation on the Website prior to the conclusion of the sales contract.

Art. 15. (1) The User-consumer agrees that the Supplier has the right to receive advance payment for the sales contracts concluded with the consumer and their delivery.

(2) The User-consumer chooses independently whether to pay the price before or at the time of delivery.

Art. 16.

(1) The User-consumer has the right to withdraw from a distance contract or an off-premises contract without giving any reason, without owing compensation or penalty and without paying any costs, except those provided for in Art. 54, para. 3 and Art. 55 of the Consumer Protection Act, within 14 days from:

the date of conclusion of the contract – in the case of a service contract;

the date on which the consumer or a third party, other than the carrier and indicated by the consumer, acquires physical possession of the goods – in the case of a sales contract; or:

a) when the consumer has ordered multiple goods with one order which are delivered separately – the date on which the consumer or third party acquires possession of the last good;

b) in the case of delivery of goods consisting of multiple lots or pieces – the date on which the consumer or third party acquires possession of the last lot or piece;

c) in the case of contracts for regular delivery of goods during a fixed period – the date on which the consumer or third party acquires possession of the first good.

Standard instructions on the right of withdrawal under Art. 47, para. 4 of the Consumer Protection Act are attached to these General Terms and Conditions as Annex No. 1.

(2) The right of withdrawal under para. 1 does not apply in the following cases:

supply of goods and provision of services whose price depends on fluctuations in the financial market which cannot be controlled by the Supplier;

supply of goods made to the consumer’s specifications or clearly personalised;

supply of goods which, by their nature, cannot be returned, or are liable to deteriorate or expire rapidly, or there is a risk of deterioration of their quality characteristics;

supply of audio or video recordings or software which were unsealed by the consumer;

supply of newspapers, periodicals or magazines.

(3) Where the Supplier has not fulfilled his information obligations under Art. 54 of the Consumer Protection Act, the User-consumer has the right to withdraw from the contract within three months from the date of receipt of the goods. If the information is provided within this period, the withdrawal period shall start from the date of its provision.

(4) When the consumer wishes to exercise the right of withdrawal, he/she shall inform the Supplier of his/her decision before the expiry of the period under para. 1. To exercise the right of withdrawal, the User-consumer may use the standard withdrawal form in Annex No. 2 to these General Terms and Conditions or make another unequivocal statement. The right of withdrawal shall be deemed to have been exercised if a notice is sent to the Supplier before the expiry of the withdrawal period.

(5) If the User-consumer exercises the right of withdrawal under para. 1, the Supplier is obliged to reimburse all sums paid for the products (excluding delivery costs) no later than 14 working days from the date on which the User-consumer has notified the Supplier of the withdrawal. The following rules also apply:

The Supplier is not obliged to reimburse additional delivery costs where the User-consumer has expressly chosen a delivery method other than the least expensive standard delivery offered by the Supplier.

The Supplier has the right to withhold reimbursement until he has received the goods back or until the User-consumer has provided proof of having sent back the goods, whichever occurs first.

The User-consumer must send back or deliver the goods to the Supplier or to a person authorised by him without undue delay and not later than 14 days from the date on which he has notified the Supplier of the withdrawal. The deadline is met if the goods are sent back before the expiry of the 14-day period.

In case of withdrawal the User-consumer shall bear only the direct costs of returning the goods.

(6) The User-consumer undertakes to preserve the received goods, their quality and safety during the period under para. 5.

(7) In the event of non-conformity of the goods with the contract the User-consumer has the right to file a claim and request that the Supplier brings the goods into conformity with the contract. A claim for consumer goods may be submitted within two years from delivery of the goods, but not later than two months from establishing the non-conformity.

(8) Any non-conformity appearing within six months of delivery shall be presumed to have existed at the time of delivery unless proved otherwise.

(9) Claims are accepted during the entire working time at the outlet where the goods were purchased or the service ordered, at the Supplier’s management address or at another place indicated by him. Claims may also be submitted at any of the Supplier’s outlets in the country which carry out similar activity. The consumer is free to choose where to submit the claim.

(10) Where a consumer good does not conform to the contract of sale, the seller is obliged to bring it into conformity. Bringing the goods into conformity is free of charge for the User-consumer, who owes no costs for shipment, materials or labour and should not suffer significant inconvenience.

(11) If the claim is justified, the User-consumer may choose between repair or replacement with a new product, unless this is impossible or the chosen remedy is disproportionate compared to the other.

(12) Bringing the goods into conformity must be carried out within one month from the claim.

(13) After expiry of the one-month period the User-consumer has the right to rescind the contract and be refunded the paid amount or to request a reduction in the price. The Supplier must honour the request for rescission and refund the price when, after three repairs of the same product within two years from delivery, a new non-conformity occurs.

(14) The User-consumer may not rescind the contract if the non-conformity is minor.

(15) The User-consumer may also claim compensation for damages suffered as a result of the non-conformity.

(16) The User-consumer may exercise the rights under para. 8–15 within two years of delivery, but not later than two months from establishing the non-conformity. This period is suspended for the time needed to repair or replace the goods or to reach an amicable settlement. Exercising these rights is not subject to any other limitation period.

Art. 17.(1) The delivery time is determined when the contract with the User-consumer is concluded via the Website.

(2) Delivery times: within Sofia – up to 3 working days; within the rest of the country – up to 5 working days.

(3) If the Supplier cannot fulfil the contract because he does not have the ordered goods, he must notify the User-consumer and refund the sums paid within 14 working days from the date on which he should have fulfilled the obligation.

(4) In the cases under para. 3 the Supplier may deliver goods or services of the same quality and price where this has been expressly provided before the conclusion of the contract or in the contract itself. In such cases the Supplier shall inform the consumer clearly and comprehensibly of the change.

(5) Where the Supplier performs substitute delivery under para. 4 and the User-consumer exercises the right of withdrawal, the costs of returning the goods shall be borne by the Supplier, which he shall inform the User-consumer about.

Art. 18. The Supplier undertakes to comply with all requirements established in Bulgarian legislation concerning labelling, advertising and sale of goods via the Website.

 

9. Performance of the contract

Art. 22.(1) The Supplier delivers and hands over the goods to the User within the period specified when the contract was concluded.

(2) If no specific term is agreed, the Supplier shall deliver the goods within a reasonable time, but not later than 45 days.

Art. 23.(1) The User must inspect the goods at the time of delivery and acceptance and, if they do not comply with the requirements, immediately notify the Supplier.

(2) If the User does not notify the Supplier under para. 1, the goods shall be deemed approved, except for hidden defects.

Art. 24. The Supplier does not undertake to provide after-sales service (maintenance) for the goods.

Art. 25. For all matters not regulated in this section, the rules on commercial sale under the Commercial Act shall apply.

 

10. Amendment and access to the General Terms and Conditions

Art. 28.(1) These General Terms and Conditions may be amended by the Supplier, who will notify all Users of the Website in an appropriate manner.

(2) The Supplier and the User agree that any amendment will be binding on the User in one of the following cases:

A. after explicit notification by the Supplier and if the User does not declare within 14 days that he/she rejects them; or

B. after their publication on the Supplier’s website and if the User does not declare within 14 days from publication that he/she rejects them; or

C. upon explicit acceptance by the User through his/her profile on the Supplier’s website.

(3) The User agrees that all statements of the Supplier in connection with amendments will be sent to the e-mail address provided upon registration. The User agrees that such e-mails do not need to be signed with an electronic signature to be effective.

Art. 29. The Supplier publishes these General Terms and Conditions at http://moni.bg

 

11. Termination

Art. 30. These General Terms and Conditions and the contract between the User and the Supplier shall be terminated in the following cases:

• upon termination and liquidation or insolvency of either party;

• by mutual written agreement of the parties;

• in case of objective impossibility of either party to perform its obligations;

• upon seizure or sealing of equipment by state authorities;

• in case of deletion of the User’s registration on the Website. In this case the concluded but unperformed sales contracts remain in force and must be fulfilled.

Art. 31. The Supplier may, at his sole discretion, without notice and without owing compensation, unilaterally terminate the contract if he finds that the User is using the Website in violation of these General Terms and Conditions, Bulgarian legislation, generally accepted moral standards or the commonly accepted rules and practices of e-commerce.

 

12. Liability

Art. 32. The User undertakes to indemnify and hold harmless the Supplier against all third-party claims (whether justified or not), for all damages and costs (including legal fees and court costs) arising from or in connection with: (1) failure to fulfil any obligation under this contract; (2) infringement of copyrights, neighbouring rights, broadcasting rights or other intellectual or industrial property rights; (3) unlawful transfer to third parties of the rights granted to the User; (4) false declaration regarding the existence or absence of consumer status within the meaning of the Consumer Protection Act.

Art. 33. The Supplier shall not be liable in cases of force majeure, fortuitous events, problems in the Internet, technical or other objective reasons, including orders of competent state authorities.

Art. 34.(1) The Supplier shall not be liable for damages caused by the User to third parties.

(2) The Supplier shall not be liable for the time during which the Website is unavailable due to force majeure.

(3) The Supplier shall not be liable for damages from comments, opinions and publications under products, news and articles on the Website, including for any impact on the User’s health as a result of such comments, opinions or publications.

Art. 35.(1) The Supplier shall not be liable if security measures of the technical equipment are overcome and this results in loss, dissemination or access to information, restriction of access or similar consequences.

(2) The Supplier shall not be liable in case a sales contract is concluded, access to information is granted, or data are lost or altered as a result of false identification of a third party posing as the User, if the circumstances reasonably suggest that this third party is in fact the User.

 

13. Other provisions

Art. 36.(1) The User and the Supplier undertake to mutually protect their rights and lawful interests, as well as to keep confidential any trade secrets of which they become aware during the performance of the contract and these General Terms and Conditions.

(2) The User and the Supplier undertake, during and after the term of the contract, not to make public any written or oral correspondence between them. Publication of correspondence in print or electronic media, Internet forums, personal or public websites, etc., shall be considered making it public.

Art. 37. In case of conflict between these General Terms and Conditions and provisions of a special contract between the Supplier and the User, the clauses of the special contract shall prevail.

Art. 38. The possible invalidity of any provision of these General Terms and Conditions shall not result in the invalidity of the contract as a whole.

Art. 39. For all matters not settled in this contract, related to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.

Art. 40. If any provision of this Agreement is found to be contrary to mandatory legal rules, null and void or for any reason inapplicable, that provision shall be deemed severable and shall not affect the validity and applicability of the remaining provisions.

 

14. Contact us

We value your opinion. You can contact us at:

E-mail: web@moni.bg

Address: Sofia, Trebich district, 1 Dolo Str.

 

15. Alternative dispute resolution

https://kzp.bg/pomiritelna-deynost

 

16. ODR Platform

In case of a dispute related to an online purchase, you may use the EU ODR platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=BG

 

Annex No. 1

Standard instructions on the right of withdrawal

to the General Terms and Conditions of MONI TRADE Ltd. for use of the online store http://moni.bg/ and for the purchase of goods through it

 

Standard instructions on withdrawal

I. Right of withdrawal from a distance or off-premises contract

II. You have the right to withdraw from this contract without giving any reason within 14 days.

III. The withdrawal period is 14 days from the date:

a) in the case of a sales contract where the goods are delivered in a single consignment – the date on which you or a third party, other than the carrier and indicated by you, acquire physical possession of the goods; or

b) in the case of a contract under which the consumer orders multiple goods in one order which are delivered separately – the date on which you or a third party, other than the carrier and indicated by you, acquire physical possession of the last goods.

To exercise your right of withdrawal, you must inform us of your name, current address, telephone number and e-mail address and of your decision to withdraw from the contract by an unequivocal statement sent to web@moni.bg. In this case we will send you a confirmation of receipt of your withdrawal by e-mail.

You can also exercise your right of withdrawal by sending a letter by post to the registered office of MONI TRADE Ltd. (Bulgaria, Sofia Region, Trebich district, “Dolo” Str., No. 1, e-mail: office@moni.bg).

Regardless of the method you choose, you may use the attached standard withdrawal form (Annex No. 2 to the General Terms and Conditions of MONI TRADE Ltd. for use of the online store http://cangaroo-bg.com/), but this is not obligatory.

To comply with the withdrawal period, it is sufficient to send your statement concerning the exercise of the right of withdrawal before the withdrawal period has expired.

IV. Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding the delivery costs, without undue delay and in any event not later than 14 working days from the date on which you informed us of your decision to withdraw from this contract. Reimbursement will be made only by bank transfer.

MONI TRADE Ltd. is entitled to delay reimbursement until it has received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

If, at the time of exercising your right of withdrawal, you have already received goods in connection with the contract, the following rules apply:

You must send back or return the goods to our physical store from which the goods were dispatched, without undue delay and in any event not later than 14 days from the day on which you communicated your withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. These costs are expected not to exceed the costs you paid to the courier company when receiving the goods from MONI TRADE Ltd.

 

Annex No. 2

Standard withdrawal form to the General Terms and Conditions of MONI TRADE Ltd. for use of the online store http://moni.bg/ and for the purchase of goods through it

The form shall be filled in and sent only if you wish to withdraw from the contract. The form may be submitted electronically or on paper to the company’s physical address. The form must contain the details of MONI TRADE Ltd., the details of the consumer and information about the purchased goods/service.

 

Details of MONI TRADE: MONI TRADE Ltd.; UIC 131452175; Address: Bulgaria, Sofia Region, Trebich district, “Dolo” Str., No. 1; e-mail: office@moni.bg, tel. +359 2 936 07 90.

Details of the consumer: Name; address; signature of the consumer (only if this form is on paper).

Order details: Order date; date of receipt; information on the goods/service for which withdrawal is requested.

Free text example: “I hereby give notice that I withdraw from the contract concluded by me for the purchase of the following goods* / for the provision of the following service* …”

 

FORM 2 – GENERAL TERMS AND CONDITIONS FOR THE PROVISION OF ONLINE SERVICES