WARRANTY SERVICE AND CLAIMS POLICY
The risk of product damage during assembly performed by the consumer is entirely borne by the consumer and at their own expense.
All goods sold in the online store are covered by the statutory warranty for conformity of the goods with the sales contract, in accordance with the Consumer Protection Act (CPA).
1. Warranty service does not include and does not apply to:
• Products used without following the instructions in the user manual.
• Products found to have been used improperly or for purposes other than their intended use.
• Replacement of parts subject to wear and tear during normal operation.
• Failure to follow assembly and installation instructions.
• Surface damage occurring during use, transportation, carrying, or storage.
• Damage resulting from negligent use, improper storage, or use in an unsuitable environment.
• Defects caused by external forces such as natural disasters, exposure to sunlight, breakage due to impact or accident, industrial fumes, aggressive detergents, and similar factors.
• Products repaired in unauthorized service centers or by unauthorized persons.
• Products that have undergone modification or changes to their original construction.
• Removal of defects caused by installation of parts or accessories not included in the product’s original specifications at the time of sale.
• Damage to fabrics, bags, covers, canopies, tires, baskets, rain covers, and accessories (for strollers).
• Damage to fabrics, canopies, covers, and accessories (for car seats).
• Damage to fabrics, mattresses, canopies, and accessories (for playpens and travel cots).
• Damage to fabrics and accessories (for baby bouncers, swings, rockers, walkers, highchairs, changing mats).
• Damage to fabrics, zippers, snap buttons, and accessories (for baby carriers, carrycots, and carrier attachments).
• Damage to panels and defects resulting from improper installation (for wooden beds).
• Damage to tires, batteries, and accessories (for toys).
2. For goods under warranty
• You must retain the cash receipt and/or invoice issued at the time of purchase for the entire warranty period.
• If you discover a defect or non-conformity during the warranty period, you must present the cash receipt and/or invoice in order for your claim to be accepted and registered by the merchant or an authorized representative.
• Without a cash receipt, you lose your right to free warranty service, and all expenses for repair, transportation to the service center, and diagnostics will be at your own cost.
• Before submitting a claim, you must verify that the product is still within the warranty period by checking the purchase date on the receipt and/or invoice.
• The consumer may not request a refund or price reduction when the merchant offers repair or replacement of the product to restore its conformity.
• The repair period is added to the remaining warranty period.
• The consumer may not request contract termination when the non-conformity is minor.
• Bringing the product into conformity shall be carried out within one month from the date the claim is submitted, as required by the Consumer Protection Act.
• The repair or replacement is free of charge for the consumer. The consumer does not owe costs for transportation, spare parts, materials, or labor related to warranty service.
• The merchant must honor a request for termination of the contract and refund the paid amount when three repairs of the same product have been carried out within the warranty period and a new non-conformity occurs.
• The consumer should be informed by the merchant or manufacturer which parts are excluded from warranty service.
3. The warranty becomes void and claims are not serviced free of charge in the following cases:
• The cash receipt and/or invoice is not provided.
• Instructions regarding assembly, installation, or maintenance were not followed.
• Instructions in the user manual regarding proper use and maintenance were not followed.
• The product is incorrectly or partially assembled.
• Surface damage occurred during use, transportation, or storage.
• Damage resulted from negligent use, overloading, or improper storage.
• The product was used for purposes other than its intended use — e.g., testing, demonstrations, rental, etc.
• The product was repaired by an unauthorized service or individual.
• Modifications or alterations to the construction were made.
• Damage occurred due to installation of parts or accessories not included in the product’s original specifications.
• Defects were caused by external forces — natural disasters, breakage due to impact or accident, industrial fumes, aggressive detergents, etc.
4. Circumstances where the warranty remains valid but certain worn parts (subject to natural wear during normal use) and their repair are paid by the consumer
Such parts include:
• Baby strollers: Neoprene handles, grips, springs, adapters, bumper bars, covers, rain covers, canopies, bags, snap buttons, eyelets, zippers, Velcro, straps, buckles, plastic buttons and caps, cracked canopies, faded or torn upholstery. Tires (punctured, worn, or torn) and wheel bearings are not covered.
• Car seats / carrycots / infant carriers: Neoprene handles, grips, springs, adapters, bumper bars, covers, canopies, faded or torn upholstery, snap buttons, eyelets, zippers, Velcro, straps, buckles, plastic buttons and caps.
• Playpens and travel cots: Faded or torn upholstery, snap buttons, eyelets, zippers, Velcro, straps, buckles, plastic buttons and caps, mattress, mosquito net, canopy, musical mobiles, changing tables, accessories.
• Bouncers / swings / rockers / walkers / highchairs: Faded or torn upholstery, snap buttons, eyelets, zippers, Velcro, straps, buckles, plastic buttons and caps, upper tray, accessories.
• Baby carriers / walking harnesses: Ventilation mesh, zippers, snap buttons, accessories.
• Breast pumps: Tubes, bottles, teats, caps, silicone parts, handles, accessories.
• Bath and hygiene products: Accessories.
• Bottle sterilizers / warmers / other electric devices: Accessories, improperly cleaned heating base, torn cables, cracked displays.
• Children’s tricycles: Neoprene handles, bumper bars, canopies, bags, snap buttons, eyelets, zippers, straps, buckles, plastic buttons and caps, cracked canopies, storage baskets, faded or torn upholstery. Tires (punctured, worn, or torn) are not covered.
• Battery-powered ride-on toys: Broken buttons, rechargeable battery, punctured/torn/worn tires, remote control, cracked plastic parts, damage due to overloading.
• Pedal or electric go-karts: Broken buttons, battery, punctured/torn/worn tires, broken pedals, cracked plastic parts, damage due to overloading.
• Bicycles with gears: Tires (inner and outer), rims (related to rim brakes), spokes, brake cables and housings, brake pads, pedals, grips, chain, lights, bottle holder, saddle.
• Bicycles with training wheels: Tires (inner and outer), rims, spokes, cables and housings, brake pads, pedals, saddle, grips, chain, reflectors, bottle holder, front and rear plastic baskets, training wheels.
Before submitting a warranty claim for goods purchased from our online store or partner retailers, please check whether the product meets the above conditions. Pay special attention to circumstances that void the warranty, as well as parts that are subject to wear and are paid by the consumer even during the warranty period.
5. To send a product for warranty claim, you must:
• Clean the product thoroughly and pack it in complete set, in suitable packaging (preferably the original packaging) to protect it during transport.
• Include the following documents inside the package: copy of the cash receipt / sales slip / invoice issued at purchase; warranty card; any additional documents you may have (e.g., reports, statements, expert assessments) that confirm the non-conformity or support your claim; a written description of the defect or problem as observed by you
6. Handling non-conformity of goods under warranty
Once the merchant receives the product subject to a claim, it is registered in the official claims log.
Restoring the product’s conformity with the sales contract is free of charge for the consumer. If all conditions are met and the claim is justified, steps will be taken to eliminate the non-conformity, and the consumer does not owe any expenses for shipping, spare parts, materials, or labor associated with the repair.
If the claim is unjustified, transportation costs are at the consumer’s expense. If there are circumstances that void the warranty, repairs may be carried out only after explicit approval from the consumer and will be charged.
The maximum period for resolving a non-conformity is one month from the date the claim was submitted.After service procedures (inspection, evaluation, repair), a claim resolution report is issued. A copy of this report, along with the product and attached documents, is sent back to the consumer.