PRIVACY AND COOKIE POLICY
Moni.bg respects your right to privacy and processes your personal data lawfully, fairly, and transparently. This policy aims to clearly inform you what data we collect, for what purpose, and how we use it, as well as what rights you have.
1. Who is the controller of your personal data?
MONI TRADE Ltd.
UIC: 131452175
Address: Sofia, Trebich District, 1 Dol St.
Contact email: web@moni.bg
Phone: 02/936 07 90
2. What personal data do we collect?
Depending on how you use the website, we may collect the following data:
• First and last name
• Phone number and email
• Delivery address
• Order and payment information
• Cookie information (see Section 7)
• Account data upon registration
• IP address and on-site behavior
3. For what purposes do we use your data?
• To process and fulfill orders
• To communicate with you regarding an order
• To issue invoices and handle payments
• To improve our services and customer support
• To send news and promotions (only with your consent)
• To prevent fraud and protect the website
4. On what legal basis do we process your data?
• Your explicit consent
• Performance of a contract (order)
• Legal obligation (e.g., tax requirements)
• Legitimate interest of the controller (service improvement and security)
5. How long do we retain your data?
We store your personal data for the period necessary to fulfill your order and in accordance with statutory retention periods (e.g., 5 years for accounting documents).
Marketing data is stored until you withdraw your consent.
6. With whom do we share your data?
• Courier companies (e.g., Econt Express)
• Payment service providers
• Hosting and IT support providers
• Government authorities when required by law
All third parties are required to process your data in compliance with the GDPR.
7. Use of Cookies
Moni.bg uses cookies to:
• Recognize your device
• Store your preferences
• Analyze website traffic and usage
• Deliver personalized advertising (including via Google and Facebook)
You can manage and delete cookies through your browser settings.
More information: www.allaboutcookies.org
8. Types of Cookies
Cookies by necessity for the service:
• Necessary cookies: These are required for the proper functioning of the website or for a specific functionality that the user wishes to use.
• Functional cookies: These are important for the performance of the service because they help enhance its functionality and are intended to ensure a high level of usability; they are essential for key service features. Blocking them will cause certain processes to malfunction.
• Business cookies: These support the execution of the website’s business processes. Blocking them will not prevent the full functionality of the site, but may lead to a lower level of service or support. This category includes, for example, cookies used in various marketing campaigns.
Cookies by duration — how long they remain stored on the user’s device:
• Session cookies: Cookies placed during the website session. They are deleted when the session ends.
• Persistent cookies: These remain on the user’s device for a specific period of time or indefinitely.
Cookies by origin — the controller that manages the cookies:
• First-party cookies: Cookies placed directly by the website owner.
• Third-party cookies: Cookies placed by third parties with the consent of the website owner.
Cookies by purpose:
• Service configuration: Enable the use of settings, features, and other services on the site.
• Security and reliability: Provide authentication capabilities and optimize website performance.
• Authentication: Provide information when the user is offline, allowing the site to retain relevant information and features.
• Session state: Record information about how the user interacts with the site. They may include the most visited pages or error messages that appear on certain pages. These cookies store so-called “session state” data to help improve the service and enhance browsing comfort.
• Processes: Enable the smooth functioning of the site and its features.
• Advertising: Enable the display of ads and messages outside the platform on other websites that are more relevant to users, ensuring the platform’s content remains as useful as possible.
• Location: Allow personalization of information displayed based on the user's location.
• Analytics, research, and audience measurement: Allow the website owner to better understand user preferences and, through analysis, improve and develop the product and services. Typically, the website owner or the analytics company collects anonymous information and trend data without identifying individual users or their personal data.
9. Your rights
You have the following rights regarding your personal data:
• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to file a complaint with the Commission for Personal Data Protection (www.cpdp.bg)
You can exercise your rights by contacting us at: web@moni.bg
10. Protection of your data
We use modern technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Only authorized employees and partners have access to personal data.
11. Changes to the Policy
We may update this policy periodically. We encourage you to review it regularly.
Changes take effect from the date of publication.
Thank you for trusting Moni.bg!